Privacy Policy

This Privacy Policy (“Privacy Policy”) explains how Innovation Solution Provider LLC, a limited liability company registered in Delaware, USA, and its members, managers, employees, contractors, and service providers (collectively the “Innovation Solution Provider”, “we”, “our”, or “us”) handle personal information. Innovation Solution Provider provides technology consulting and professional services to business and nonprofit clients. In doing so we collect only the information described below.

Transparency.

We respect your privacy rights and are committed to transparency in how we collect, use, and share personal information. This Privacy Policy covers how we treat information we collect and receive (i) through our website at https://innovationsolutionprovider.com/ (the “Website”), (ii) from users of our consulting and professional services (the “Services”), (iii) in connection with our business development and marketing activities, and (iv) from any other source where use of the information has been authorized. By using the Website or otherwise agreeing to this Privacy Policy, you consent to our use and disclosure of information as described here. If you have questions or concerns about your personal information or this Privacy Policy, email us at compliance@innovationsolutionprovider.com.

The information we gather.

Information you provide voluntarily. We are a business-to-business consultancy. We do not operate consumer accounts, and we do not collect consumer credit, financial, or health information. The categories of information you may choose to provide to us include:

• Contact and business information such as name, company or organization, job title, business email address, business phone number, and postal address;
• Inquiry and project information you submit through our contact form or by email, including the content of your message and any documents or files you choose to send;
• Engagement and contracting information required to deliver the Services, which may include billing details, contracting entities, and records required for tax and compliance purposes;
• Technical information automatically collected when you visit the Website, such as IP address, browser type, and pages visited;
• Communications with us, including support correspondence and records of our conversations.

Information from client engagements. In the course of delivering the Services we may process information on behalf of our clients. Where a client instructs us to process personal information, that client acts as the controller of that information and our processing is governed by the applicable engagement terms, including any data processing addendum. We process such information only on the client's documented instructions.

Information from third parties. We may receive business contact information from professional networks, referral partners, and publicly available business sources where you have given consent for such use.

How we use information.

We use personal information for the following business purposes:

• Responding to inquiries and communicating with prospective and current clients;
• Delivering the Services and performing our contractual obligations;
• Managing client relationships and administering engagements;
• Meeting legal, tax, accounting, and regulatory obligations;
• Protecting the security and integrity of our systems and our clients' systems;
• Improving the Website and our Services, including by analysing aggregated usage patterns;
• Sending relevant business communications about our Services, where permitted.

Basis for processing. Where applicable law requires a legal basis, we rely on one or more of the following: performance of a contract to which you are a party or which we are entering into at your request; our legitimate interests in operating and securing our business, provided those interests are not overridden by your rights; your consent; and compliance with legal obligations.

How we share information.

We do not sell personal information. We do not share personal information for third-party advertising or cross-context behavioural advertising. We share personal information only in the following circumstances:

• Service providers who perform functions on our behalf, such as hosting, email delivery, website hosting, professional advisers, and payment processors. These providers are bound by confidentiality obligations and may use the information only to perform services for us;
• Our auditors, accountants, attorneys, and insurers, subject to professional duties of confidentiality;
• A successor or assignor in connection with a merger, acquisition, restructuring, or sale of assets, in which case this policy continues to apply;
• Law enforcement, regulators, courts, or other authorities where disclosure is required by law, or necessary to protect our rights, our clients' rights, and the safety of our systems;
• At your direction or instruction.

Retention of information.

We retain personal information only for as long as necessary for the purposes described in this policy, including to perform the Services, meet contractual commitments, and satisfy legal, tax, and accounting requirements. Retention periods depend on the nature of the information and the reason it was collected. When information is no longer needed, we delete or de-identify it. Records subject to statutory retention obligations, such as certain tax and contract records, may be retained for the period required by law.

Security.

We take commercially reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption in transit where appropriate, and limiting access to personnel who need the information to perform their duties. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Where we process information on behalf of a client, our security practices are documented in our engagement terms and, where applicable, our data processing addendum.

Automated decision-making.

We do not use personal information for automated decision-making that produces legal effects or similarly significant effects on you. We may use aggregated and de-identified data for analytics and to improve our Services.

International information transfers.

Innovation Solution Provider is based in the United States. If you are located outside the United States, information you provide may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. We apply appropriate safeguards for such transfers where required.

Children's information.

Our Website and Services are not directed to children under 16, and Innovation Solution Provider does not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us at compliance@innovationsolutionprovider.com and we will take steps to delete it.

Your choices and rights.

You may contact us to request access to the personal information we hold about you, to correct inaccurate or incomplete information, or to request deletion, subject to any retention obligations we have. You may also object to, or request a restriction of, our use of your information, withdraw consent at any time where processing is based on consent, and request a portable copy of certain information.

To exercise any of these rights, email compliance@innovationsolutionprovider.com. We will verify your identity before completing your request and will respond within a reasonable time frame. You may also contact us by mail at Innovation Solution Provider LLC, Attn: Business & Legal Affairs, 1201 N Orange Street, Suite 7382, Wilmington, DE 19801, United States.

If you are a business or organization in the European Economic Area, the United Kingdom, or Switzerland, you have the right to lodge a complaint with your local data protection supervisory authority.

Do not track notice.

We do not sell or share personal information through advertising, and we do not respond to “Do Not Track” or similar browser signals. Because we do not track users across third-party websites for advertising, there is nothing to opt out of in that context.

Third-party sites and services.

The Website may contain links to third-party websites or services that are not affiliated with Innovation Solution Provider. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with any information. A link to a third-party site does not imply endorsement of that site or its practices.

Changes to this privacy policy.

We may update this Privacy Policy from time to time. We will post the updated version on the Website and revise the “Last Updated” date above. If the changes are material, we will provide notice through the Website or through another reasonable method. Continuing to use the Website after an update means the revised policy applies from the date shown.

Contact us.

If you have questions about this Privacy Policy or our privacy practices, contact us at:

• Innovation Solution Provider LLC
• Attn: Business & Legal Affairs
• 1201 N Orange Street, Suite 7382, Wilmington, DE 19801, United States
• Phone: +1 943-203-2315
• Email: compliance@innovationsolutionprovider.com
• Website: https://innovationsolutionprovider.com/

California residents.

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act as amended by the CPRA apply to the processing of certain personal information. Certain terms are defined under these laws, including sell, share, and non-discrimination. Consistent with these laws, we do not sell personal information and we do not share personal information for cross-context behavioural advertising. We have not knowingly sold or shared the personal information of individuals under 16 years of age.

We collect the following categories of personal information: identifiers; commercial information limited to billing and contracting records; internet and other electronic network activity limited to Website usage; professional information; and inferences limited to preferences reflected in your communications with us. The business or commercial purposes for collecting this information are described in

How we use information

above.

We do not use or disclose personal information for purposes that California law treats as incompatible with the exercise of rights, and we do not discriminate against individuals for exercising their rights. To exercise your rights, email us at compliance@innovationsolutionprovider.com. California residents also have the right to know what personal information is collected, used, disclosed, and sold, to request deletion, to request correction, to opt out of certain processing, and to limit use of sensitive personal information. We honor all rights we are required to honor, and we do not require you to create an account to make a request.